Robust Shipping and Refund Policy
Where a passion for life, love, and wine comes alive!

Thank you for your interest in purchasing and shipping wine through the Robust On-line Shoppe. This page details some important information regarding wine shipments. Please review this information before placing a shipping order.

All interstate wine shipments originate from our St. Louis fulfillment center. See bottom of page for authorized ship-to destinations.


Shipping Methods & Costs:
Orders are shipped UPS ground. Please allow up to 2 weeks for delivery unless otherwise specified.

Shipping price is a table rate based on the total price of your order and weight.
Here are approximate weights for reference:

  • One bottle: 3 lbs.
  • Six bottles: 19 lbs.
  • Twelve bottles: 38 lbs.

Unless specifically requested to do so, we will not ship wine during extreme weather conditions and are not responsible for wine damaged due to such conditions.

Robust does not ship on Saturday or Sunday. Due to shipping restrictions we cannot deliver to P.O. boxes or military base addresses and certain states. All wines are subject to market availability and any wines ordered on the Robust website can only be shipped to reciprocal wine states.

(See list of reciprocal states below.)
All shipments are subject to stock availability.

Sales Taxes:
Robust shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within California. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state.

Return / Exchange Policy:
All returns and exchanges must be in new, unused condition. Products may be returned to Robust for replacement or refund as follows:

Returns to Robust must be made within 30 days of the invoice date. You are responsible for shipping costs of all returns. Please allow 2-3 weeks for refunds to be processed and credited to your account.

Exchanges to Robust must be made within 30 days of the invoice date. You are responsible for shipping costs of all returns if you want to exchange the product.
If you were shipped incorrect items and want to return it, return the item(s) to us, we will credit your account for your shipping charges and ship your order to you correctly. We will refund shipping ground charges only. No additional charges are billed to you.

For your safety, all returns should be sent via UPS, Federal Express, or any other courier that issues a tracking number. We are not responsible for lost returns or exchanges if they do not track back to our address.


Age Requirements:
You must be 21 years of age or older to order and receive wine. An adult signature is required at time of delivery.

When ordering wine for shipping, you authorize Robust, LLC to engage a common carrier to deliver the wine on your behalf. The purchaser is solely responsible for any shipment made by Robust, LLC. Robust, does not, as a condition of sale, assume any obligation nor bear any responsibility whatsoever for applying or obtaining any permits or licenses. Each state regulates the laws of wine shipping differently. By utilizing our service, the purchaser is agreeing to comply with their local and state laws regarding the purchase, transportation and delivery of wines including any limitations on the amount of alcoholic beverage one may purchase and bring into their jurisdiction. You are advised to investigate such limitations and to determine the manner in which alcoholic beverages may lawfully be brought into your state.

The purchaser is solely responsible for obtaining permits (if required) and paying any fees and other taxes in order to take possession of the wine if the wine is sent to a state outside of Missouri. All purchases shipped within Missouri are subject to all applicable local taxes.


Robust ships wine to the following states:
Alaska, Arizona, California, Colorado, Connecticut, Washington DC, Florida, Georgia, Hawaii, Idaho, Indiana, Louisiana, Michigan, Minnesota, Nebraska, Nevada, New Hampshire, Missouri, New York, North Carolina, North Dakota, Ohio, Oregon, South Carolina, Texas, Vermont, Virginia, Washington, West Virginia, Wyoming.



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